I forgot to read my meter and you have billed me for the wrong electricity usage. Can you send me a new bill?

It depends on who has sent you the bill. If Skagerak Nett has sent you the bill, you can phone us on 35 51 89 90, open a chat on our website www.skageraknett.no or send an email to kundeservice@skagerakenergi.no. If you have received a bill from your electricity supplier, you must contact them.

Send in the correct meter reading now, and your electricity consumption will be corrected in your next bill.

We issue bills monthly. You will receive the bill around the middle of the month, with payment falling due at the end of the month.

If you have a Digipost account, the bill will be sent to your electronic mailbox. If you do not wish your bill to be sent there, you must create an “eFaktura” or an “e-postfaktura”.

If the bill is not paid by the specified due date, we send you a reminder. In that case, an overdue payment charge is added to your next bill.

No, that is not possible. Normally, bills fall due for payment at the end of each month.

When you defer payment, interest accrues on the amount owing after the due date. The rate of interest is determined by the Ministry of Finance, and the amount of interest due is added to your next bill.

You can ask for more time to pay your bill (defer payment) at My Page (Norwegian only). Payment may not be deferred by more than 30 days. It is up to you whether you pay the amount due in one lump sum or in several part payments within the 30-day extension period.

You will find copies of your distribution charge bills at My Page (Norwegian only). If you subscribe to an electricity supplier which issues a combined bill for electricity usage and the distribution charge, you must contact your electricity supplier for a copy of the bill.

Several electricity suppliers issue bills on behalf of Skagerak Nett, which means that you will receive an all-in-one bill that includes both the electricity you use and our distribution charge.

You will find a list of electricity suppliers that offer this service here.

Contact the electricity supplier you wish to subscribe to.

Several electricity suppliers issue bills on behalf of Skagerak Nett, which means that you will receive an all-in-one bill that includes both the electricity you use and our distribution charge. If your electricity supplier offers this service, you will no longer receive a bill directly from us.