Customers who have had their power cut for more than 12 consecutive hours are entitled to compensation.
The duration of a lengthy power outage is calculated from the time that Skagerak Nett first received a report of the outage, or the time that Skagerak Nett knew or should have known that the power outage had occurred. The outage is deemed to have ceased when normal power is restored. Several power outages in succession are deemed to constitute one continuous power outage if the normal power supply is not sustained for a period of two consecutive hours.
|Duration of outage||Compensation|
|For outages of between 12 hours and 24 hours:||NOK 600|
|For outages of between 24 timer and 48 hours:||NOK 1,400|
|For outages of between 48 timer and 72 hours:||NOK 2,700|
|For outages in excess of 72 hours, a supplement of NOK 1,300 is given for each commenced 24-hour period that the outage lasts.|
- An application for compensation (PDF) must be sent to Skagerak Nett as quickly as possible, and no later than three months after the normal power supply has been restored.
- For holiday homes, the total annual claim may not exceed the electricity distribution charge expected to be paid in the same year.
- The same legal person is entitled to only one amount of compensation, irrespective of the number of meters associated with this person.
- Compensation will normally be paid as a deduction in the first electricity distribution charge bill after the application has been granted.
- If electrical equipment is damaged as a result of a power outage, you must file a claim for compensation with your insurance company.