I forgot to notify you that I have moved to a new address, what do I do?

Contact us as quickly as possible. If we have all the information we need, we can terminate/create an electricity network connection up to 30 days back in time.

If you are a tenant, you must check whether the property’s owner is going to take over the connection contract or have the electricity supply disconnected. Contact our customer service centre no less than five working days before the desired date of disconnection. To disconnect the supply, we must have access to the meter, and will therefore need the name and phone number of someone who can let us into the property. Your contract ends only when the electricity supply has been disconnected.

Home owners should be aware of the risk of burst pipes and other damage that may occur when the electricity, and thereby the heating, is turned off during the winter.

You can notify your electricity supplier or us.

You will find the form here. (DOC, 348KB)

Normally, it costs nothing. It takes up to five working days to reconnect the electricity supply. So, contact us well ahead of time. If you want the electricity supply disconnected for only a short period (up to 12 months) and will be reconnecting it in the same name, you will have to pay a reconnection charge. Contact us to make the necessary arrangements.